Delivery & Returns
Below you will find full information on delivery charges, lead times, returns policies and product-specific conditions across all product categories.
Product Categories
Our delivery and returns policies vary depending on the product type. Please review the relevant section below for full details.
General Information
Most office products are delivered within 2 working days (UK mainland), unless otherwise stated at checkout.
Office Products
(Excludes items marked Free Delivery or Third Party Delivery)
- Free delivery on orders over £59 ex VAT (UK mainland)
- Orders £30 – £58.99 ex VAT: £6.95 delivery charge
- Orders under £30 ex VAT: £8.95 delivery charge
- Some items may include a Third Party Delivery surcharge
- Free Delivery items ship at no cost but do not contribute toward delivery thresholds
Office Furniture
- Extended delivery lead times apply
- FREE delivery available to Zone A UK mainland
- Items are supplied flat packed or boxed
- Some items require two-person assembly
Returns & Cancellations
- Authorisation is required before returning any goods
- Returns may be accepted with either no charge or subject to a restocking fee, which may be 10% or more of the value of the goods returned, depending on the item.
- Orders cancelled after dispatch may incur charges
- Goods must be unused, unbuilt and in original packaging and resalable condition
- Returns Policy for Businesses - Returns must be made within 14 days.
- Returns Policy for Consumers - Returns must be made within 30 days
- Any refund or credit will be processed within 10 working days of receiving the goods.
- The buyer shall unless otherwise stated be responsible for the cost of the return carriage and other fees of all goods returned.
Food Products
- Must be in good condition and within date on delivery
- Returns only accepted if damaged or faulty on arrival
- Claims must be made within 3 days of delivery
Bespoke & Made-to-Order Items
- Non-returnable unless faulty
- Cannot be cancelled once order is confirmed
- Includes printed and customised products
Important Information
We reserve the right to refuse returns that do not meet the conditions outlined above. All policies are in place to ensure fair processing and product quality control.