Low Price Pledge
We regularly monitor pricing across retailers throughout the UK to ensure we continue to offer exceptional value across our office supplies and workplace essentials.
Our Promise
If you find an identical product advertised online at a lower price by a UK-based retailer, we will match the price at the time of purchase, subject to our terms and conditions.
Before You Order
Price match requests must be submitted before checkout is completed. We do not offer retrospective refunds or credits once an order has been placed.
How it works
- Contact our customer service team before placing your order
- Provide your contact details and product information
- Send the exact competitor URL where the lower price is displayed
- Provide proof of the advertised price if requested
- The competitor product must be in stock and available
Promise Terms & Conditions
Product Requirements
- Product must be identical in brand and specification
- Same model, size, pack quantity and condition
- Brand new and in original packaging
- Available for immediate purchase
Competitor Requirements
- UK-based VAT registered retailer
- Must deliver to UK mainland addresses
- Comparable delivery and service terms
- Live and verifiable online listing
Promise Exclusions
- Amazon Marketplace and eBay sellers
- Price comparison websites
- Clearance, liquidation or closing-down sales
- Flash sales and promotional campaigns
- Volume, wholesale or contract pricing
- Pricing errors or typographical mistakes
- Finance or contract pricing structures
- Special-order procurement items
- Prices below our cost price
- Unverified or unavailable listings
Excluded Product Categories
- Computers and tablets
- Printers and photocopiers
- Barcode and scanning equipment
- Ink and toner cartridges
- Software products
- Bespoke or made-to-order products
Need Help?
Our customer service team is available to assist with any Low Price Pledge enquiries and will review all requests as quickly as possible.