Contents

• Important information and who we are
• The data we collect about you
• How your data is collected
• How we use your personal data
• Disclosures of your data
• International transfers
• Data security
• Data retention
• Your legal rights
• Glossary

Important Information

This privacy notice explains how we collect and process personal data when you use our website, place orders, request support, sign up for marketing, or interact with our services.

This website is not intended for children and we do not knowingly collect data relating to children.

We may update this notice from time to time and will always publish the latest version on our website.

Data Controller

County Office Supplies Ltd is the data controller responsible for your personal data.

You have the right to complain to the ICO at www.ico.org.uk, although we encourage you to contact us first.

Data We Collect

• Identity data (name, title, DOB, gender)
• Contact data (email, address, phone number)
• Financial data (payment details)
• Transaction data (orders and purchases)
• Technical data (IP address, browser, device info)
• Profile data (account settings and preferences)
• Usage data (website activity)
• Marketing preferences

We do not collect sensitive personal data such as health, race, religion or criminal records.

How We Collect Your Data

• Direct interactions (orders, account creation, enquiries)
• Automated technologies (cookies, analytics, logs)
• Third-party providers (payment, analytics, credit checks)

How We Use Your Data

• To fulfil contracts and process orders
• To manage accounts and customer services
• To improve website performance and security
• To send marketing communications (where consented)
• To comply with legal obligations

Sharing Your Data

We may share your data with:

• Service providers (IT, payments, delivery)
• Professional advisors (legal, accounting, insurance)
• HMRC and regulatory authorities

Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access.

Data Retention

We only retain personal data for as long as necessary for legal, accounting or operational purposes.

Your Rights

• Access your personal data
• Request correction or deletion
• Object to processing
• Restrict processing
• Data portability
• Withdraw consent

Cookies

We use cookies to support website functionality and improve user experience. You can control cookie settings in your browser.

Some analytics cookies may be used (e.g. Google Analytics), which you can opt out of via browser tools.

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